What is 2FA?

2-factor authentication (2FA) adds an extra layer of security to your account in addition to your password. When enabled, you’ll need to provide a 2FA code to perform certain actions.

How does 2FA work?

OG uses a time-based one-time password (TOTP) for 2FA. This is a 6-digit code that refreshes every 30 seconds. To complete certain actions, you must enter your TOTP code along with your regular password.

What actions require 2FA?

Once enabled, 2FA is required to complete the following action:

USD withdrawal

How do I set up 2FA?

Please refer to the step-by-step guide.

Which authenticator should I use?

We support various authenticator apps for 2FA. For strong security and a great user experience, we recommend Authy (Android) / Twilio Authy (iOS). You may also use other apps like Google Authenticator. Please note that you can switch between authenticator apps at any time.

Authenticator	Key Features
Authy / Twilio Authy	Generates time-based 6-digit codes Multiple-device support Encrypted cloud backups Easy device deauthorization
Google Authenticator	Generates time-based 6-digit codes Basic single-device functionality

How do I enable 2FA?

Click Settings from the top-right menu
Go to Security > 2-Factor Authentication (2FA) > Enable 2FA now
Complete passcode verification
Scan the QR code with your authenticator app. Alternatively, you can copy the code manually from your authenticator app and paste it into OG

How do I reset my 2FA?

Please contact our Support Team at [email protected] or start a chat at help.og.com to reset your 2FA. To keep your account secure:

Remove the old authentication key from your authenticator app immediately
Re-enable 2FA as soon as the reset is complete by following the above steps

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