(This article is applicable to countries where OG services are accessible outside the U.S.)
How do I deposit USD via the SWIFT network?
To make a USD deposit via the SWIFT network, use the personalized deposit details provided after you set up your USD Wallet. You must initiate the transfer from your own bank account in your banking app or portal.
1. To find your personal bank transfer details, tap Deposit > SWIFT bank transfer |
2. In your banking app or portal, make a USD SWIFT transfer to your personalized OG deposit details.
We'll notify you once your deposit is received.
|
What are the deposit limits and fees?
Minimum Transfer | $50 per transaction |
Maximum Limit - Daily* | $1,000,000 or 5 times per day |
Maximum Limit - Monthly* | $10,000,000 or 30 times per month |
Fee | OG does not charge a fee for this service. Your bank may charge a separate fee.
Check with your financial institution before initiating a transfer. |
*Daily limits reset at 00:00 GMT. Monthly limits reset on the first of each month. Yearly limits reset on January 1.
How do I submit proof of payment?
We can only accept deposits from bank accounts in your own name. You may be asked to provide a bank statement as a proof of payment for your deposit. Please note that the bank statement must meet all of the following criteria:
Issued in the past 90 days
Clearly shows the bank account holder’s full name, account number, the bank name, bank SWIFT/BIC code and country, and the transfer amount. Partially scanned, blurry or unclear documents will not be accepted
Supported file types: JPEG, JPG, PNG, and
Maximum file size: 10 MB
To submit proof of payment:
You'll receive an email from OG requesting proof of payment
Provide the relevant proof of payment document with the information requested as shown above
Once submitted, allow one to two business days for processing
Your funds will be returned if:
No document is submitted within seven days of the notification. You can then initiate another deposit using the same bank or a different bank account
The deposit is received from an account that is not under your name
Troubleshooting
Why was my deposit not accepted?
Before making a SWIFT transfer to your OG USD Wallet, please note:
We only accept transfers from bank accounts in your own name. Third-party transfers are not accepted (e.g., payments from friends or family, customers, or salary deposits from your employer).
We do not accept USD transfers via 3rd party payments processing companies (e.g. Western Union, Paypal, Wise), or crypto exchanges. Deposits must be initiated directly from your bank account.
Only USD transfers via SWIFT are accepted. Non-USD deposits will be converted to USD at prevailing exchange rates.
Note: Deposits not sent via SWIFT may result in substantial delays or loss of funds. Transfers initiated by other methods may not be successful, and your bank may impose additional fees.
Common Issues
The most common reasons your bank transfer is on hold or is unsuccessful are:
The name on the bank account you transferred from does not match the name you used to register on OG.
Your transferred funds came from a joint account.
Your transferred funds came from a payments processing company (e.g. Western Union, Paypal, Wise, etc.) or from an unsupported institution such as a crypto exchange.
Your transfer was not sent in USD via the SWIFT network.
When contacting our Support Team, please be ready to provide supporting documents (e.g., a bank statement) showing your full name, the bank account you made the transfer from, and ideally the transaction itself.