To meet regulatory requirements, we may request additional information when your account activity reaches specific financial thresholds across OG.com and Crypto.com.
Additional identity verification may be triggered if you make:
$5,000 or more in crypto card purchases within 7 days
$10,000 or more in combined deposits within 24 hours
$20,000 or more in combined deposits within 12 months
Additional account questions (such as employment information) may be triggered if you make:
$10,000 or more in cash deposits within 48 hours
If your activity triggers both thresholds, the app will guide you through the steps to provide your information. You can resume trading as soon as the information is submitted and approved.
Important Note:
Additional checks are required by regulation and do not necessarily indicate a problem with your account.
If you encounter any difficulties, please reach out to us at [email protected] or start a chat at chat.og.com.
This document is a translation of its English version. In case of conflict, the English version shall prevail.